Nora Terms of Service

Last revised on Aug 10th 2023.

The Gist

Nora Software AS, Norway, operates the Nora service, which we hope you use. If you use it, please use it responsibly. If you don’t, we’ll have to terminate your account. For paid accounts, you’ll be charged as specified on our pricing page. You can cancel anytime, but there are no refunds.

The Terms of service, Nora itself and our prices can change at any time. We’ll notify you 30 days in advance of any price changes. We’ll try to notify you about major changes to the Terms of service or Nora, but we give no guarantees. That’s the basic idea, but you must read through the entire Terms of service below and agree with all the details before you use any of our sites (whether or not you have created an account).

If you have any questions about the Terms, please contact us at

About the agreement

The agreement consists of these general customer terms, the main agreement document (if any) and any other written statement accepted as terms. The agreement regulates your use of the Nora platform and any related services we may provide. Any future update or related services are subject to the agreement. The agreement is accepted by your signature, payment or taking Nora into use (even if only for demonstration), whichever is sooner. If you are below the age of 13 years, you will need parental consent to use the service.

The service

The Nora service is substantially as described in the documentation and on our webpages, as amended from time to time. The services must not be considered to contain legal advice, even if sample templates or recommendations should be provided. Nora will never be a party to the agreement between you and your counterparties.

Intended use

Nora is intended to be used for the purposes explained in the agreement, documentation and promotional materials. The service may not be available at all times, due to service, errors or force majeure events.

User rights

Nora grants you a non-transferable, time-limited, non-exclusive, right to access and use Nora for the purpose described in the main agreement, at the agreed prices (with any later adjustment). If you exceed your maximum agreed use level (e.g. maximum number of users or transactions) as specified in the main agreement, we will invoice you accordingly. Any ideas for improvements you feed back to us, may be used by us without restrictions.

Customer warrants that it will not use Nora in a manner that infringes intellectual property rights or proprietary rights, publicity or privacy or other rights of third parties, or for any other illegal purposes. You must ensure that the service complies with local regulation and law for your use. We may at our sole discretion terminate an account without notice and/or terminate the agreement with a 30 days notice.


You must register for a customer account (“account”) and provide data about yourself and your organization as prompted by the registration forms. Data submitted must be true, accurate and related to a natural person. You are liable for any misrepresentation of your account.


You will likely upload files by use of or add text (collectively, “content”) to Nora. You are alone responsible for the quality and legality of such content. Nora reserves the right to remove or block any illegal content from Nora. You will indemnify us against any claim from third-parties based on violation of such third parties’ intellectual property or other rights or other breach of this section.

Third party software

Third party closed and open-source software is included in the software making up the Nora service. Such software is subject to its licenses. As you do not receive a copy of any software or do changes to it, this software will not affect your use of Nora. We cannot in any way be held liable or accountable for any damage caused by such third party software.

Your responsibility

You must provide suitable computer systems, software, internet connection etc. that you need to use Nora.

Data protection

Nora is compliant with European Union data protection regulation, including the EU General Data Protection Regulation (GDPR). See our Privacy Policy and any applicable data processing agreement.

Force majeure

Neither Nora nor you will be liable for failure or delay in performance on account of events beyond our control, which may include denial-of-service attacks, failure by third party hosting or utility provider, strikes, shortages, riots, fires, war, epidemic, terrorism, governmental action and other force majeure events.

Power to agree

You warrant that you have validly entered into the agreement and are responsible for conduct of your people and their compliance with the agreement.

As is

Nora and all related components are provided on a “as is” and “as available” basis without any warranties. Nora expressly disclaims any and all warranties, express or implied, including implied warranties of merchantability, title, fitness for particular purpose, non-infringement and discontinuation.

Limitation of liability

Nora’s total annual liability arising out of the agreement will not exceed the total amount paid by you in the three months preceding the event giving rise to any liability. Nora will not be liable to you or any third party for any loss of data, profits, savings or revenues or for indirect, special, incidental or other consequential damages, or damages subject to any SLA credits. This section is the only basis for our liability under the agreement.


You agree to indemnify Nora and its representatives from all claims, liabilities and costs resulting from: (a) your use of the service, (b) any unauthorized use of your account or password, (c) your content and (d) any breach of the agreement by you.


Nora and you shall keep all personal and business information received during the agreement confidential for the purposes of this agreement and after termination.


You will pay for the service as specified on our pricing page, if payable. If not otherwise stated there or agreed with us, you must pay by payment card (credit or debit) in advance for 12 months-periods at a time. Due date for any invoices is 14 days after you receive the invoice. Interest on late payment is 1% per month. If your payment is overdue, we may turn off access to Nora upon 14 days written notice. If payment in full is not received within three months of shutdown, we may with additional written notice of 30 days delete your data and close your account(s). Prices may be adjusted without notice in accordance with the Norwegian consumer price index with effect 1 January each year, and with 30 days written notice for any other price adjustments.

Additional cost

Any performance not included in the price for the service will be charged for on a time and material basis. Such performances may include setup services, messaging services (e.g. SMSes), authentication services, integrations, agreement validity confirmation work and consultancy work.


Your subscription is effective until you terminate. If you are on a monthly subscription it will renew on a monthly basis. If you are on an annual subscription it will renew annually. No refunds are paid.


You allow us to name you and display your trademark for the purpose of marketing of Nora. We will comply with any reasonable trademark use policy you provide us with.

Updated terms

Nora may from time-to-time issue new service terms. The new terms will become binding upon you if you within 30 days of being informed of the new terms do not object to the changes. If Nora will not accommodate any objections you may have, you are entitled to terminate our agreement immediately. The new terms will apply until the termination is effective.